Frequently Asked Questions
Find answers to common questions about our book store, ordering process, delivery, and more.
Ordering & Payment
How do I place an order?
Browse our collection, add books to your cart, and proceed to checkout. You'll receive an order confirmation and tracking number via email once your order is processed.
What payment methods do you accept?
We accept cash on delivery (COD) for most areas, credit/debit cards, and bank transfers. All online payments are processed securely through our payment partners.
Can I cancel or modify my order?
Orders can be cancelled or modified within 2 hours of placement. Contact our customer service team immediately if you need to make changes to your order.
Is my payment information secure?
Yes, we use industry-standard SSL encryption to protect your payment information. We never store your credit card details on our servers.
Delivery & Shipping
How long does delivery take?
Colombo: 1-2 business days
Major Cities: 2-3 business days
Other Areas: 3-5 business days
Remote Areas: 5-7 business days
Major Cities: 2-3 business days
Other Areas: 3-5 business days
Remote Areas: 5-7 business days
Do you deliver island-wide?
Yes, we deliver to all provinces across Sri Lanka. We partner with reliable courier services to ensure your books reach you safely and on time.
How can I track my order?
You'll receive a tracking number via email and SMS. You can also track your order on our website using your order number or tracking ID.
What if I'm not home during delivery?
Our delivery team will attempt delivery 3 times. If unsuccessful, you can collect from our nearest pickup point or schedule a redelivery.
Returns & Support
What is your return policy?
We accept returns within 7 days of delivery for damaged or incorrect items. Books must be in original condition with all packaging intact.
How do I contact customer support?
Phone: +94 11 234 5678
Email: support@bookolog.lk
WhatsApp: +94 77 123 4567
Hours: Mon-Sat 9AM-6PM
Email: support@bookolog.lk
WhatsApp: +94 77 123 4567
Hours: Mon-Sat 9AM-6PM
Do you have a loyalty program?
Yes! Join our BookLovers Club to earn points on every purchase. Members get exclusive discounts, early access to new releases, and special offers.
Can I request a specific book?
Absolutely! If we don't have a book in stock, you can request it through our website or contact us directly. We'll notify you when it's available.
More Questions
Find answers to other common questions
Are your books original or reprints?
We sell both original books and authorized reprints. All books are clearly labeled, and we maintain high quality standards for both categories.
Do you offer gift wrapping?
Yes! We offer beautiful gift wrapping for an additional fee. You can also add a personalized message card to your gift orders.
Can I order books in bulk?
Yes, we offer special pricing for bulk orders (10+ books). Contact our sales team for custom quotes and faster processing.
Do you ship internationally?
Currently, we only ship within Sri Lanka. We're working on expanding our international shipping services in the future.